You’ve Got Questions—Maxwell IT Has Answers

Still have questions about managed services and what we do? Don’t worry; you’re in the right place.  Here are the most commonly asked questions and our answers:

  • What are managed IT services?

    Managed services outsource specific IT operations to a specialized service provider, commonly known as a Managed Service Provider or an MSP. Managed IT services and capabilities vary from vendor to vendor, but the primary responsibility is network monitoring, management and problem resolution for your network and IT systems.

  • How can my organization benefit from managed services?

    Managed services help organizations prevent costly downtime by proactively monitoring your network for issues and remediating them. Since your network is remotely monitored, your risk of viruses, breaches and downtime decreases. Plus, you’ll gain a partner that guides you through every major technology decision.

  • Can managed services save me money?

    According to payscale.com, the median salary of one Information Technology Manager in the U.S. is $78,734, plus benefits and bonus. Maxwell IT provides an entire team of skilled IT professionals at a fraction of the cost.

  • I already have an existing IT team, why do I need you?

    Maxwell IT acts as an extension of your team to either fill gaps, add specialized expertise, expand coverage or minimize hassles. You can choose to co-manage your IT so that our teams work together to provide the best results for your organization or you can choose to outsource your IT needs completely.

  • Can I just call you when something breaks instead of paying a monthly fee?

    The break-fix model only works if the rest of your systems are working perfectly, plus costs can be unpredictable and tough to budget. For a fixed monthly fee, our tech experts not only respond to problems quickly and resolve them, but they also proactively monitor your environment to prevent problems from happening in the first place.

  • What region(s) do you service?

    Maxwell IT is located in Seattle, but we also service businesses in Portland, Alaska and beyond. From the beautiful mountains of Anchorage to the charming boutiques in Nob Hill, we’ve proudly served communities in the Pacific Northwest and Alaska for over a decade. Contact us today to see how we can best service your IT.

  • What if I have problems after work hours or on holidays?

    Our experts are available 24/7/365 to assist with any problems that occur. Contact our help desk services after work hours to get the answers you need. Spend your vacation and holidays relaxing knowing your IT is in good hands.

Get the IT coverage you deserve.